Resume
Sharon Broes, MSc
Senior Product Designer
Summary
As a Senior Product Designer with 5+ years experience in fast-paced FinTech environments, I specialize in designing polished, intuitive, and user-centered experiences that bridge business goals with real customer needs.
Skilled in applying AI-enhanced tools for rapid prototyping and iteration. Passionate about delivering pixel-perfect UI and pushing visual design craft while mentoring designers and driving scalable design systems.
Experience
Senior Product Designer
Deel Inc
Aug 2025 - Present
Responsible for the AI Workforce design end-to-end customer experience.
Designed approval framework and experience library.
Design Slack and Teams Deel plugin experience end-to-end
Senior Product Designer
Deel Inc
Aug 2025 - Present
Responsible for the AI Workforce design end-to-end customer experience.
Designed approval framework and experience library.
Design Slack and Teams Deel plugin experience end-to-end
Senior Product Designer
Deel Inc
Aug 2025 - Present
Responsible for the AI Workforce design end-to-end customer experience.
Designed approval framework and experience library.
Design Slack and Teams Deel plugin experience end-to-end
Senior Product Designer
Wayflyer Ltd
Jan 2024- Aug 2025
Spearheaded end-to-end UX for B2B funding comparison tool, enabling informed customer decisions and reduced manual processing time by ~24% for internal teams.
Embedded in a cross-functional team with engineers and PMs to streamline workflows across 11 countries and +5k customers.
Senior Product Designer
Wayflyer Ltd
Jan 2024- Aug 2025
Spearheaded end-to-end UX for B2B funding comparison tool, enabling informed customer decisions and reduced manual processing time by ~24% for internal teams.
Embedded in a cross-functional team with engineers and PMs to streamline workflows across 11 countries and +5k customers.
Senior Product Designer
Wayflyer Ltd
Jan 2024- Aug 2025
Spearheaded end-to-end UX for B2B funding comparison tool, enabling informed customer decisions and reduced manual processing time by ~24% for internal teams.
Embedded in a cross-functional team with engineers and PMs to streamline workflows across 11 countries and +5k customers.
Senior Product Designer
Billhop AB
Oct 2022 - Nov 2023
Founded the Product Design function and implemented a scalable tokenized design system that scaled across platforms.
Led UX improvements across three platforms (customer portal, internal system, marketing site), supporting a 10K+ international user base.
Introduced agile collaboration practices, reducing dev-to-design friction and mentored a graphic designer into full Product Designer role.
Senior Product Designer
Billhop AB
Oct 2022 - Nov 2023
Founded the Product Design function and implemented a scalable tokenized design system that scaled across platforms.
Led UX improvements across three platforms (customer portal, internal system, marketing site), supporting a 10K+ international user base.
Introduced agile collaboration practices, reducing dev-to-design friction and mentored a graphic designer into full Product Designer role.
Senior Product Designer
Billhop AB
Oct 2022 - Nov 2023
Founded the Product Design function and implemented a scalable tokenized design system that scaled across platforms.
Led UX improvements across three platforms (customer portal, internal system, marketing site), supporting a 10K+ international user base.
Introduced agile collaboration practices, reducing dev-to-design friction and mentored a graphic designer into full Product Designer role.
Product Designer
Klarna AB
Mar 2020 - Oct 2022
Designed Klarna’s internal support tool used by 5K agents in 12 countries, resolving 2M+ monthly customer interactions.
Delivered new features including screen-sharing, dashboards, and a knowledge-based search—contributing to a sustained CSAT of 84% and SLA of 90%.
Collaborated with engineering to visualise integrated APIs and streamline workflows. Initiated AI chatbot rollout by mapping flows and agent handoff logic.
Product Designer
Klarna AB
Mar 2020 - Oct 2022
Designed Klarna’s internal support tool used by 5K agents in 12 countries, resolving 2M+ monthly customer interactions.
Delivered new features including screen-sharing, dashboards, and a knowledge-based search—contributing to a sustained CSAT of 84% and SLA of 90%.
Collaborated with engineering to visualise integrated APIs and streamline workflows. Initiated AI chatbot rollout by mapping flows and agent handoff logic.
Product Designer
Klarna AB
Mar 2020 - Oct 2022
Designed Klarna’s internal support tool used by 5K agents in 12 countries, resolving 2M+ monthly customer interactions.
Delivered new features including screen-sharing, dashboards, and a knowledge-based search—contributing to a sustained CSAT of 84% and SLA of 90%.
Collaborated with engineering to visualise integrated APIs and streamline workflows. Initiated AI chatbot rollout by mapping flows and agent handoff logic.
Various positions
Klarna AB
Jun 2013 - Mar 2020
Gained firsthand insight into customer pain points in Customer Support as a Disputes Agent for the Dutch market.
Led initiatives to revamp internal communications, streamline escalation forms, and enhance intranet content; created intuitive user flows to launch an AI chatbot.
Leveraged a broad range of experiences to transition into Product Design, where I apply robust project management and communication skills as transferable skills.
Various positions
Klarna AB
Jun 2013 - Mar 2020
Gained firsthand insight into customer pain points in Customer Support as a Disputes Agent for the Dutch market.
Led initiatives to revamp internal communications, streamline escalation forms, and enhance intranet content; created intuitive user flows to launch an AI chatbot.
Leveraged a broad range of experiences to transition into Product Design, where I apply robust project management and communication skills as transferable skills.
Various positions
Klarna AB
Jun 2013 - Mar 2020
Gained firsthand insight into customer pain points in Customer Support as a Disputes Agent for the Dutch market.
Led initiatives to revamp internal communications, streamline escalation forms, and enhance intranet content; created intuitive user flows to launch an AI chatbot.
Leveraged a broad range of experiences to transition into Product Design, where I apply robust project management and communication skills as transferable skills.
Education
UX Certificate Interaction Design
NN/Group
Profession UX Design
UX Design Institure
Master of Science Policy, Communication and Organisation
Master of Science Policy, Communication and Organisation
Vrije Universiteit Amsterdam
Bachelor of Science Administration and Organisation
Bachelor of Science Administration and Organisation
Vrije Universiteit Amsterdam
Skills
Systems thinking
Usability testing
Prototyping
Customer Journey Mapping
Design Systems
AI-Enhanced Workflows
Tools
Tools
Figma
Amplitude
Maze
Hotjar
Magic Patterns
